imagendRefund Policy
The short version
- Changed your mind? Email us within 7 days of paying and we'll refund you in full, as long as you have used fewer than 5 prompts on that plan.
- Refunds are never automatic. You have to ask, and the 7 days are counted from the date and time of your payment.
- Charged twice, or paid but your plan didn't switch on? We always fix it or refund you.
- Plans never renew automatically, so you are never charged again without choosing to pay.
1. 7-day refund
For any Creator or Studio plan, monthly or yearly, you can get a full refund if both of these are true:
- you ask us by email (see section 4) within 7 days of the payment, that is, no later than 7 × 24 hours after the time shown on your Flutterwave receipt, and
- you have used fewer than 5 prompts since that plan started.
Example: you pay on Monday 6 October at 3:00 pm. Your request must reach us by Monday 13 October at 3:00 pm.
We only refund when you ask. Not using Imagend, closing the app or leaving a team is not a refund request. When the refund is made, your account returns to the Free plan.
2. Always refunded or fixed
Whenever you ask, at any time:
- Duplicate charges: if you were charged more than once for the same purchase, we refund the extra payments.
- Plan not activated: if you paid and your plan did not switch on, we activate it straight away, or refund you if you prefer.
- Service not as described: if Imagend does not work as described and we cannot fix it within a reasonable time, we refund the unused part of your plan.
These rights come in addition to your rights under the Federal Competition and Consumer Protection Act 2018 and other consumer law. Nothing in this policy limits them.
3. After 7 days
Once the 7 days have passed, or once you have used 5 or more prompts, the 7-day refund no longer applies. Outside the cases in section 2, we do not refund part-used plan periods. You keep full access until your plan ends, and it then returns to Free. There is nothing to cancel.
4. How to ask for a refund
- Email hello@imagendai.com from the email you sign in with.
- Include the payment reference or Flutterwave receipt, and the reason (optional for 7-day refunds).
- We reply within 3 business days.
Approved refunds go back to your original payment method through Flutterwave. Depending on your bank or wallet, it usually arrives within 5 to 10 business days.
5. Promotions
The Free plan, the 14-day Creator trial and promotional codes (such as beta access) cost nothing, so there is nothing to refund. If you pay for a plan during a trial, the 7-day refund window starts from that payment.